Awards

SYKES Romania Receives Three Romanian Contact Center Awards

SYKES Romania Receives Three Romanian Contact Center Awards

The Romanian Contact Center Awards recognized SYKES in three categories at the 11th annual Customer Care Conference & Expo. SYKES Romania proudly brought home the following awards:

  • Best External Contact Center, Small
  • Best Contact Center Advisor, Eugenia Cosma
  • Best Contact Center Team Manager, Cristian Baran

The Romanian Contact Center Awards were established to recognize excellence in customer care, from contact center managers to call center representatives. This recognition from the Romanian Contact Center Awards further validates SYKES’ position as a leading BPO in Romania.

SYKES Romania opened its doors in 2010 and has since employed more than 1,200 people in the country. SYKES Romania provides excellent customer care services to leading brands in industries such as technology, communications, and transportation and leisure. Agents at SYKES Romania are employed at five contact center sites and can provide services in multiple languages, including English, Spanish, French, Italian, German. SYKES Romania is available to provide support 24/7, ensuring that client operations remain uninterrupted, regardless of time zones or geographical locations.

The services provided by SYKES Romania range from customer service to technical support, back office support, sales support, and social media customer care. Across all channels, SYKES strives to provide top-quality customer service that is fueled by innovative technologies and decades of experience as a BPO.

In addition to this recognition, SYKES Romania has been recognized in the field by Marketing Insiders Group and has also been honored with the Best Site Award by a leading technology client. Overall, SYKES Romania has been honored by the Romanian Contact Center Awards several times in the past few years, with other recognitions including Best Small Contact Center and Best Partnership for work with a technology client.

Read the full list of winners from the Romanian Contact Center Awards here.

To learn more about SYKES’ operations in Romania, visit here.