SYKES Romania Wins Best Outsourced Contact Center Award

SYKES Romania Wins Best Outsourced Contact Center Award

The Romanian Contact Center Awards recognized SYKES Romania as the Best Large Outsourced Contact Center in Romania. In addition, a SYKES Romania team member won the Best Call Center Agent award. Organized by the Marketing Insiders Group, the awards spotlight the best of the best in the Romanian contact center industry, which serves the customers of many diverse companies, from Romania and around the world.

SYKES began operating in Romania in 2010 and has grown to employ more than 1,200 people across five contact center sites. This recognition from the Romanian Contact Center Awards affirms the great work that employees of SYKES Romania have put forth over the past 10 years and is a testament to SYKES’ commitment to providing quality customer service across all industries.

Agents at SYKES Romania provide many types of support to leading brands. These range from customer service to technical support, back office support, sales support, and social media customer care. Sites in Romania provide support to brand partners in industries such as technology, communications, and transportation and leisure.

Employees of SYKES Romania can provide services in multiple languages, including English, Spanish, Italian, French, and more. These capabilities allow brands to offer top quality customer service in the customer’s preferred language. The SYKES Romania sites can provide 24/7 service to brands, allowing for continuous service without time zone or geographical limitations.

At SYKES Romania, programs have also been developed to ensure community involvement. The Romania sites are actively involved in promoting local exercise programs, providing clinical health services, and other initiatives that are designed to aid in giving back to the community. This commitment helps differentiate SYKES as a leading business process outsourcing (BPO) provider in Romania.

Beyond this recognition from the Romanian Contact Center Awards, SYKES Romania has been widely recognized as a leading BPO in Romania and in Europe. SYKES Romania has also been awarded Best Multichannel Project by a leading technology client and was voted Best Site by another technology client.

To learn more about SYKES Romania, visit here.