SYKES Romania Named Best Site in Europe

SYKES Romania Named Best Site in Europe

A leading company in global technology announced that the SYKES Romania team in Oradea earned its Best Site Award for Customer Service in Europe for Q2 2017. Our brand partner determined after evaluating Net Promoter Scores (NPS), process adherence, and several other metrics across the partner’s many commercial and consumer sites in Europe. The award, which was given after the site marked just one year in operation, validates the SYKES Romania Oradea team’s hard work, passion, and determination to create experiences that amaze and help people one caring interaction at a time.

SYKES Romania began operations in 2010, and employs more than 1,200 people in the country, across five contact center sites. Employees of SYKES Romania provide exceptional customer service and technical support to brand partners in industries such as technology, communications, and transportation and leisure. Agents at SYKES Romania can provide services in an array of languages, including English, Spanish, French, Italian, German, and many others, ensuring that customers receive the support they need in the language they prefer.

The teams at SYKES Romania have remained dedicated to providing excellent standards of customer service as they continually adapt and evolve their approach to accommodate new technologies and customer needs. Besides traditional voice support, SYKES Romania provides technical support, back office support, sales support, and social media services.

SYKES Romania care deeply for its employees and its communities and has developed many programs that propel opportunities within the area. In Romania, these commitments involve promoting exercise programs and providing clinical health services as part of SYKES’ efforts to give back. Employing more than 55,000 people worldwide, SYKES’ mission is to help people, one caring interaction at a time.

SYKES Romania has been recognized as a leading BPO in the country and within Europe. In addition to this achievement, the teams in Romania have earned multiple awards from the Romanian Contact Center Awards, as well as Marketing Insiders Group.