SYKES Edinburgh Wins Three Awards of Excellence

SYKES Edinburgh Wins Three Awards of Excellence

Congratulations to SYKES Edinburgh for winning the prestigious Customer Experience Provider of the Year award from the Global Sourcing Association U.K., and to its newly acquired, world-class robotic process automation (RPA) company, Symphony, a SYKES company, for winning the Automated Project of the Year for its work with one of England’s top banking groups.

The GSA U.K. Awards recognize and celebrate the efforts of companies that have demonstrated exceptional innovations and best practices in sourcing and are the most highly respected and coveted awards within the industry. The Customer Experience Provider of the Year award is reflective of the GSA U.K.’s passion of promoting best practices and talent upskilling across the global strategic sourcing industry, and SYKES is thrilled with the recognition.

Strategic sourcing, largely defined as a continuously improving institutional procurement process, is a customized solution to meet the needs and scale of our brand partners. It works by ensuring that a company’s purchasing power is aligned with its overall value proposition (or, in other words, the product or service that appeals to customers). When that objective is met, it mitigates the supply chain’s risk factors and builds trusts with vendors and other partners.

SYKES has been operational in Scotland since 1995, supporting brand partners and their customers in Europe, the Middle East, and Africa in the realms of technology, healthcare, financial services, consumer, retail, and communications.

Symphony, the winner of Automated Project of the Year, was acquired by SYKES in 2018 and creates value for organizations by designing and managing optimized business processes. As stalwarts in the fields of RPA and intelligent automation (IA), their work with the banking group brand partner is well-deserved.

Congratulations to Symphony and the team at SYKES Edinburgh!