Awards

SYKES China Awarded for Best Regional Repeat Dispatch

SYKES China Awarded for Best Regional Repeat Dispatch

A leading global technology company recognized its SYKES China team with the award for Best Regional Repeat Dispatch in 28 Days, a metric that results in significant savings in the business partner’s field service operating expense. The award, announced during the company’s Annual APJ (Asia-Pacific) Partner Summit in Shanghai, recognized the SYKES team for strong delivery on key performance indicators (KPIs), revenue growth, and improved margins.

The annual summit serves to share regional and global insights from leaders at the company, explore trends, increase knowledge of the company’s preeminent cloud offering, and celebrate the partner award winners.

SYKES is thrilled with the recognition for Best Regional Repeat Dispatch. When installing or offering on-site support for our partner’s customers, time is of the essence. Not only do timely — and quality — deliverables build trust with customers, it improves the customer experience (CX) and fosters loyalty for the brand. Around the world, SYKES’ commitment to CX is unmatched, leading to this incredible award from a trusted brand partner.

Our brand partner is one of the world’s most well-known computer technology and hardware companies. Since 2015, SYKES China has provided level one and level two desktop, notebook, and peripheral support for the company, as evidenced by increased customer satisfaction (CSAT) and decreased abandon rate, in addition to operating expense savings. Serving customers in Asia Pacific, Latin America, and North America, SYKES China has received several awards for its innovative spirit, world-class customer service, and top-tier talent.

Congratulations, SYKES China team, for this well-deserved recognition!