IT&T
Technology companies face the overwhelming challenge of reducing costs and growing margins while developing new products and diligently engaging with existing and prospective consumers over their preferred channels.
With over 35 years of experience globally and 16 years experience in China, SYKES provides its clients with an effective service-based differentiator. You can count on us to bring our customer relationship intelligence to all of your sales, service and advisory interactions.
Consumers always expect accuracy, quick response and customization of service. We are able to save costs and at the same time make customer effortless, improve CSAT and NPS, maintain good relationship with your existing customers and attract potential customers.
We provide service in IT&T industry include:
• Customer Care
• Technical Support and Troubleshooting
• Marketing and Event Support
• Cross-sell & Up-sell
• Complaint Handling