SYKES Solutions: Retail


Even in an uncertain shopping year, brands should prepare for the rush of holiday support needs. Get in touch to see how SYKES can support your customer experience in any season.

SYKES Trusted Retail Expertise

What We Do

Physical & Digital

  • Global, multilingual, omnichannel solutions
  • Onshore, offshore and nearshore options
  • Secure work-at-home solution
  • Customer care
    • Voice support
    • Chat Support
    • Social Media Customer Care
  • Digital marketing
  • Intelligent automation
  • AI sales assist
  • Online self-service content optimization
  • CX Analytics
  • Technical Support

Who We Help

Traditional & E-Commerce

  • High-end and designer fashion brands
  • Global, multi-departmental retailers
  • Big box stores
  • Electronics retailers
  • Restaurants and food services suppliers
  • Health and beauty brands
  • … and more!

When it Matters

Seasonal Support

  • Advanced forecasting capabilities
  • Support scalability
  • Schedule flexibility and global coverage options for optimal availability across time zones during peak seasons
  • Curated agent training and carousel model option for faster, more effective onboarding
  • Customer engagement optimization: AI, RPA
  • Customer success management: Retention and brand advocacy

Retail Case Studies

SYKES’ carousel model helped one brand keep its head above water during extreme peak seasons while ensuring the account-dedicated talent still had the work they needed during slow periods. See how we did it.

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Preparing for the holiday season is about more than having a lot of people — it’s about having the right people armed with the right info and skills. Learn how SYKES ramped up our seasonal training program as a major retailer prepared for the holiday push.

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Customer lifetime value (CLV) provides the solid foundation needed for companies to enjoy lasting success. Read more about how to leverage an evolving digital landscape and a blended marketing/service strategy to optimize your CLV.

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