SYKES Solutions: Internet of Things (IoT)

Survey Report: How Connected Support Creates IoT Brand Advocates

The role of customer support for connected devices is the key to long-term success in the growing world of IoT. To better help brands understand their customers needs, we asked 1,500 consumers about their connected device support expectations in our latest survey report.

Smarter Support for Smart Devices

Give your customers the same level of convenience in supporting their smart devices as they get from using them. SYKES helps IoT companies deliver seamless, scalable and connected support through a tailored combination of: Voice, Chat, Online Self-Service, and Social Media

A Solution for Every Stage

Smart device companies are unique and need specific solution support. Whether you’re launching your first support center, optimizing an established team or looking for the latest innovations, SYKES can help get your business to the next stage.

Specialized Experience

Our agents know connected devices, from home automation to speakers to smart appliances. Because they understand the complex nature of servicing these products, they can quickly get to the root of the problem and provide straightforward answers.

Cross-Channel Coverage

Smart device customers are used to communicating through a variety of channels, and we help you meet them wherever they are. Combinations of voice, chat, social and online self-support let your customers choose their ideal service experience.

Operational Excellence

Our flexible, global workforce spans 40 countries so you can adjust your headcount as demand dictates. Plus, innovative, learner-led onboarding get agents up to speed quickly with the latest product and service information.

Additional IoT Resources:

Case Study

SYKES Increases CSAT for Leading Smart Home Company

Read More

Blog

Can IoT & Smart Speakers Be Used for Customer Service?

Read More

Ebook

Intelligent CX: Creating the Right Experience in Every Moment

Read More

I’m ready to learn more about how SYKES’ evolved capabilities can help my business.