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Why Gamification?

For the agent, games are a fun engaging way to prove they are good at what they do.  Games make leaning fun for them!  For the company, games have a universal appeal – especially with millennials – a big part of recruiting for most contact centers.  Agents are more satisfied and retention is higher when agents are engaged.  Learn how you can master gamification here!

By Kirsten Jepson, Senior Director Marketing Strategy

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