Shelley Thrailkill’s Personal Approach Builds a Strong Team

“Do you think a leader should be feared or liked?” It’s a question manager of account operations in Langhorne, Shelley Thrailkill, always asks everyone on her team when they apply for promotion.  But it’s a trick question. “I’m not looking for them to tell me a leader should be feared or liked, I’m looking for them to tell me that ...
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Finding Career Success at SYKES

Weary of the road, Derek Baker, a traveling appliance repairman, began looking for better job opportunities.  After suffering many miles of monotonous driving, Derek decided to take a temporary position as a customer service representative at SYKES. That “temporary” pit stop has turned into a fulfilling career.  Now, seven years later, Derek has advanced at SYKES and finds himself increasingly ...
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From Agent to Manager: Tishara Vahling Marr

Tishara Vahling Marr loves helping others learn. But the thing she loves even more is learning something new herself.  Recently promoted to manager of curriculum development, she is responsible for helping develop the materials used in training account teams for SYKESHome. Perhaps it’s her own love of learning that makes her excel at what she does. “Each day I go ...
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SYKES Has Talent: David Gregory

Shortly after visiting St. Augustine for the first-time, David Gregory knew he needed to live in this historic Northern Florida city. From the soothing sound of four different rivers to the awe-inspiring old world charm of the Bridge of Lions, historic St. Augustine always felt like his home. So, when the opportunity to purchase a home in the city presented ...
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A Day in the Life: Steve Story

A firefighter fears getting lost in a burning building. The electricity has been cut and the unfamiliar rooms are dark and filled with smoke. The water hose becomes the fireman’s lifeline. Disoriented, he or she can follow it back to the truck, safety and air. Steve Story, a volunteer firefighter, was inside a burning building. “I did the one thing ...
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His Search for Opportunity Led Him to SYKES

When Frederik Jutras started work at SYKES, he found the career he had been dreaming of. Frederik was in training to become a police officer, but he injured his back and was unable to continue. Next, he tried respiratory therapy for three years. Deciding that wasn’t a good fit, Frederik continued his search. Looking for opportunity, he found it at ...
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A Day in the Life: Robert Cannon, Army Veteran and SYKES IT Support

The explosion threw Robert Cannon off his feet and slammed him into a concrete wall. The enemy had slung an IRAM into Robert’s base in southern Iraq, a propane tank with rockets duct-taped to it, and the concussion from the blast tore through the silence of the night. With blood trickling down his forehead, Robert stood up. And he laughed ...
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A Day in the Life: Kate Meyers — From Fighter Jets to Health Care

She was stationed at a naval base on a small island in the Indian Ocean when she saw the news: two planes had flown in to the Twin Towers. “I had just come back from chow,” Kate recalls. “I was getting ready for bed, and all of sudden, on TV, we’re seeing news about it. Nobody could believe it. And ...
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Rob Morley’s Mission: Helping People Find their Way

Rob Morley had a creeping suspicion that he and his team were walking in the wrong direction. Deep in the New Brunswick woods, Rob was on his first mission as a volunteer with the Miramichi Ground Search and Rescue Team (GSAR), which had been called out to search for a missing man. The team’s GPS had stopped working earlier as ...
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A Day in the Life: Cherie Balliett

If things had gone as Cherie Balliett planned after she took early retirement from Hewlett Packard, she would be serving coffee somewhere in California now. “I decided after 35 years at HP that I wanted to go a different path and semi-retire. And I really love coffee houses and so I thought being a barista would be pretty cool.” But ...
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SYKES Has Talent: Tyler Natyshen

Tyler Natyshen, an agent for SYKESHome, makes his living by ear but finds a creative outlet by eye. As a customer service representative, he says that people like talking to him. “I’m a people person,” he says. “I’m all ears and I like to offer that. I put an emphasis on listening and that is what people really appreciate.” Off ...
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In the Eye of the Storm, Shotsey Jacobs is Sustained by Her SYKES Family

From the islands of the Caribbean to parts of western Texas, the storms of 2017 were devastating. It left communities in pieces and forced many out of their homes. For those in the center like Shotsey Jacobs, a team lead located in Orange, Texas, the winds brought a harsh new reality but also unearthed a fountain of kindness. Living in ...
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Providing Jobs; Building Careers

Phil Pugh’s former career allowed him to travel to exciting places like Sao Paolo and Buenos Aires. Today, he’s more excited about his new role at SYKES in Perry County Kentucky, helping employees there start their own rewarding careers. “I wanted to come to SYKES so I could help build something here in South Eastern Kentucky,” Phil says, himself a ...
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A Day in the Life: Quinton McBride

He spent eight years in the U.S. Army, and served two tours of duty in Afghanistan. A member of the 82nd Airborne, he completed 38 certified jumps. But one of the things Quinton McBride is most proud of is completing his certification to become a trainer at SYKES. “I went through a week-long course. It was very intense. I had ...
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SYKES Has Talent: Derek Perry

Derek Perry’s oldest daughter was on the phone, upset. One of her favorite childhood possessions – a mirror inscribed with the words, “Daddy’s Girl,” a gift from her father when she was nine -- had just been shattered. “I commissioned that mirror for her from a friend who did sandblasting work with glass,” Derek recalls. “And now, 10 years later, ...
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Giving the Know-How to the People of SYKES

If you understand the myriad details of your paystub, had a question answered about the attendance policy, made changes to your US Bank pay card or participated in the SYKES Global Survey, chances are you are benefitting from the work of Jen Harrielson. Jen is a six-year veteran of SYKES and part of the North American communications team, and the ...
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A Day in the Life: Account Manager Shaina Kishbaugh

“I love being account manager,” says Shaina Kishbaugh, who was promoted to that position from team lead at the SYKES Bloomsburg site. The aspect of her job that excites her most is being able to help others. “I get to help my team be successful. If they need guidance, or if they’re struggling, I can talk with them about whatever ...
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SYKES Got Talent: Annida Clark

A celebration of the (sometimes) hidden talents of the many people of SYKES! She has a cat with extra toes. Broken pieces of furniture become makeshift canvases for her painted art. She creates and sells her jewelry, is a native of England and once had a career as a professional opera singer. Any one of those things on its own ...
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SYKES Means Opportunity in Any Language

The translation bug first bit Kristel Bourassa when she started watching Buffy the Vampire Slayer TV series. The native French speaker from Canada, says, “In high school I was really bad in English, but just before college I started watching TV shows like Buffy and my English got better.” Buffy helped Kristel improve her English so much she decided to ...
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A Day in the Life: SYKESHome Team Lead

“I love helping people,” says Jessica Palmer, team lead for SYKESHome. In that role, she gets the opportunity to do just that, every day. Jessica, and her team of nearly 30 agents, all work from their homes and are located around the country. But thanks to Jessica, they are a tight-knit group, focused on working together to help SYKES’ client’s ...
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