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Put the Individual in the Driver’s Seat

Experience has shown that individuals must be properly prepared and equipped to take control of their own health.

To do that, our telehealth call center experts recommend that health improvement programs should:

  • Create a “working alliance” to engage participants and caregivers, and enhance the effectiveness of the behavior change process. The participant and his or her family are the central focus.
  • Put the participant in the “driver’s seat” of their own care. This way, you are able to equip them with the knowledge and skills they need to reach their health goals.
  • Use evidence-based coaching practices such as motivational interviewing, social learning theory, and cognitive behavioral counseling processes, all of which are proven to support effective change.

Our telehealth team provides health coaching services to health plans and systems, government health agencies, employers and specialty organizations.  If you’d like to learn more about our care coordination and patient engagement services, please read our solutions paper (PDF).