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FAQs: Legit Work-at-Home Employment

Q: What is the application process and how long does it take?

A: We have designed our application process to be thorough, efficient and transparent. We always want to you to know what stage you’re in, and if there are jobs open for you. We will evaluate your skills, experience and qualifications to determine the best program for you.

Just as our customer care professionals work from the comfort of their homes, our entire hiring process is also conducted virtually. You are never required to travel for an interview!

Step 1: Confirm that you meet all of our qualifications, including our technical requirements. This includes computer, Internet, phone, headsets and home office requirements. Please carefully review our FAQ and Qualifications sections.

Step 2: Open an account at SYKES Home Jobs.

We’ve created a one-stop shop for the entire process. When you create a personal account, you’ll receive step-by-step instructions on what to do and will always know where you are in the employment process. You’ll also use your account to get 1:1 support any time you have a question or need help. Depending on the jobs you qualify for, you can expect to devote between 30 minutes to an hour on the entire process.

Step 3: Complete your application!

Things you will do as part of the application process include:

+ Tell us about yourself!

– What is it about you and your work experience that makes you unique?
– What makes you a good fit for SYKES Home?

+ Complete your profile – answer questions about your experience and upload your resume!

+ Review jobs we present to you based on your experience.

– Look over the job description, available shifts, training schedule and more.
– You could be eligible for many programs!

Step 4: If you are qualified for one or more of our programs, you will be invited to participate in a group interview. During this interview you will have an opportunity to learn more about SYKES Home and the programs we’re staffing. If we mutually agree you’d make a good SYKES Home Customer Care Professional – and we have a program opportunity that matches your skill set, availability and interest – you will receive a job offer!

Q. Do I have to pay an application fee?

A: No, we do not charge you any upfront fees to become a SYKES Home employee. Upon receiving a job offer, we conduct a background and credit check on all employees.

Q: Would I be a SYKES Home employee or an independent contractor?

A: All of our customer care professionals are employees of SYKES Home. We believe an employee relationship creates the best experience for you, our company and our clients. As a customer care professional, you are an integral part of our team and culture.

Unlike independent contractors, we pay our employees for all time on the job, including time between calls and time spent training. As an employee, you are not required to fulfill the costly and extensive obligations that are required of an independent contractor, including:

    • Filing papers of incorporation, e.g. S corp or LLC
    • Obtaining business liability insurance
    • Accurately estimating and filing quarterly federal and provincial tax returns
    • Maintaining ongoing legal and accounting records

Q: Do I have to pay for training?

A: No! That is one of the great benefits of being a SYKES Home employee. We pay you for every minute you work, including the time you spend preparing for your new career.

Learn more about our work at home solutions.