In the healthcare world, there is a paradigm shift toward a value-based system that places the patient at the center of all healthcare decisions. The new mantra for patient care…
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A host of factors are placing unprecedented pressure on enterprise customer-support operations today. As products and services become more complex — think unified communications and IoT devices — the modern…
The holidays will soon be here, and companies all around the world will need to do more than just prepare with decorations and increase their inventories. Plan to take things…
Let’s talk shop. Let’s talk about other great places to build your next call center besides the USA, Manila, and Costa Rica. Barranquilla probably doesn’t pop into your head…
In our culture, we show someone we care by giving our time — that’s one reason homemade cookies tend to be appreciated more than a box of store-bought ones. Unsurprisingly, this philosophy…
Author: Sarah Grace McCandless Director, Global Product Management, Digital Solutions Social Media advertising spend is at an all-time high and it’s expected to rise, possibly even double, by the year…
Changes to customer needs and preferences are nonstop, including the adoption of social media. Many communication service providers (CSPs) have been slow to adopt social media and instead have resorted…