HEALTHCARE

Industry Expertise Boosts Effectiveness of the Service Experience in Healthcare

The digital disruption in healthcare is here. The advent of MACRA, the shift to merit-based pay and other factors have not only changed patient expectations, but also affected how providers...
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HEALTHCARE

Open Enrollment: 3 Ways the Member Care Experience Affects Conversion & Retention Rates

Open Enrollment is just around the corner which means that your staff is probably preparing for it as you read this. During last year’s open enrollment period, many health insurance...
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HEALTHCARE

Top 3 Reasons Why Customer Service Is Key for 2018 Open Enrollment

Open Enrollment is just around the corner for consumers which means that preparing your staff for the event should be taking place as you read this. Many health insurance companies...
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HEALTHCARE

Optimizing the Outcome-Based Model for Healthcare

The Affordable Care Act (ACA) is gradually shifting the focus of the healthcare industry. Changes in the reimbursement process are driving companies to use an outcome-based model instead of more...
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HEALTHCARE

Care Coaching Helps People Change Behaviors for Healthy Lifestyles

A patient-centered approach to care coaching is based on a primary coach model where the same coach manages the person’s case from start to finish. A dedicated coach is able...
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HEALTHCARE

Making it Work: Telehealth Insights for ATA

Early last May, SYKES joined over 250 exhibitors at the largest ATA (American Telemedicine Association) conference to date. For many thought leaders within the Telehealth and Telemedicine fields, the ATA ...
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HEALTHCARE

Thoughts on Engaging with your Healthcare Team

If you were born after 1979 you probably don’t know who the first “10” was. It was Bo Derek in the movie 10, and in the movie she was beautiful,...
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HEALTHCARE

MTM Plays a Critical Role in Improving Patient Outcome and Reducing Healthcare Costs

If ACOs are guided to improve patient outcomes and reduce costs (unnecessary readmissions, treatment complications, etc) then the pharmacists’ provision of Medication Therapy Management, or MTM, is a vital component....
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