A telecommunications brand partner won Customer Service of the Year for the broadband category in the annual KSIndeks survey. The survey is conducted by Kantar TNS, a company that administers polls and gathers consumer statistics.
“This is Norway’s largest customer service survey, and the only one where customers are asked directly about how they experienced customer service of a company they’d contacted in the past 14 days,” says Finn Olav Sveinall, senior advisor at Kantar TNS.
“KSindeks shows that overall the customers are very satisfied with their customer relationship to the company. They experience a product they are happy with and that has few errors. Two areas of customer feedback that are particularly noteworthy are: good service-mindedness regardless of contact channel — e-mail, phone or chat; and chat service stands out as being of particularly good quality,” says Sveinall.