A True Digital Powerhouse
HFS Research recognized Sykes Enterprises, Incorporated as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their 2019 Front Office Customer Engagement Operations Top 10 Report. This ranking acknowledges SYKES’ operational excellence as well as a series of recent strategic acquisitions and partnerships that redefine the company as a digital customer experience powerhouse, including becoming the first call-center provider with significant automation capability. The report also ranks SYKES #3 for digital investment and capability.
A Word From HFS Research
“SYKES has taken a differentiated approach with investments in its digital capabilities, most recently with its acquisition of Symphony Ventures. This demonstrates SYKES putting a stake in the ground with RPA, which combined with its core business process expertise and other complementary services placed SYKES as the leader for vision and go-to-market strategy in our Customer Engagement Operations Top Ten.” – Melissa O’Brien, HFS Research Vice President
A Core Customer Strategy
The report emphasized SYKES’ serious investments in digital capability to expand their solutions across the entire customer lifecycle — from the digitization of business processes to marketing, sales and care. In November 2018, SYKES made a notable advancement with the acquisition of Symphony Ventures Limited, a global consulting, implementation and managed services firm specializing in intelligent automation (IA) and robotic process automation (RPA). The acquisition is consistent with the company’s core strategy, as implementing, designing and managing digital operations is a precursor to achieving the best possible digital customer experience.
A Word From Our CEO
“I’m so proud of the positive acknowledgement from HFS Research. Thanks to our vision and our investments in digital capabilities, we believe SYKES is uniquely positioned as the automation-led partner of choice for enterprises looking to create a more intelligent customer experience.”
– Chuck Sykes, President & CEO