About SYKES Global

SYKES is one of the world’s leading global outsourcer, providing customer-engagement services to Global 2000 companies for the past 40 years. We support the full customer lifecycle for our clients, striving to help people one caring interaction at a time while reinforcing trust between our partner brands and their customer base.

SYKES’ global headquarters is located in Tampa, Florida, but our company is present in 20 countries, with over 65 locations worldwide. We currently support more than 30 languages and satisfies the needs of major companies around the world, primarily in retail, communications, financial services, technology, and healthcare industries.

40
Years in the Industry
20
Countries
65+
Locations Worldwide
30
Languages Supported

About SYKES Australia

SYKES Australia’s humble beginning started in 2000 when it first opened its contact centre in George Street, Sydney. With only 125 employees, the first years of our operations were heavily focused on outbound telemarketing, helping a global client enter the Australian market. As we saw progress and growth, SYKES Australia began to scale, exploring more services and fostering new partnerships locally and worldwide.

Today, SYKES Australia has created its own mark in the field, continuously providing support for big global companies as well as leading Australian brands. We have expanded operations in Australia, opening sites across New South Wales and Queensland.

SYKES Financial Services Pty Ltd holds an Australian Financial Services License for general advice and an Australian Credit License as an Intermediary. We serve our clients by handling their customer service: product acquisition, account maintenance, transaction management, disputes, general inquiries, card activation, and online navigation assistance through voice, chat, and back office support.

SYKES core belief is in fostering meaningful connections and our solutions aim to do just that — help clients create an effective and lasting partnership with their customers. As we continue to grow, we also continue to strive to be better at what we offer and to continuously extend our support one caring interaction at a time.

Our Mission

To significantly improve the business of our clients and help consumers find and use the products and services they need by combining the power of machine intelligence with human ingenuity to modernize, optimize, and integrate customer touchpoints across the commerce value chain.

Our Vision

To be known throughout the world as a company that creates meaningful connections between brands and consumers, makes a positive impact in the lives of our people, and is a responsible and respected corporate citizen.

Our Purpose

We help people, one caring interaction at a time.

SYKES LEADS THE WAY

We’re the PIONEERS: Throughout our 40-year evolution, we’ve constantly disrupted the marketplace, innovating and adapting to the changing industry and customer needs.

We’re the END-TO-END SOLUTION: We optimize the entire customer experience, fueled by data science, technology and our people for continuous innovation.

We’re the STRATEGIC PARTNER: We have the same shared goals and we’re committed to helping you be more efficient and optimize your customers’ overall experience.

We’re INDUSTRY INNOVATORS: We’re ahead of today’s market shifts and proactively rollout new, personalized customer-experience capabilities in emerging areas like AI, chatbots, automation and more.

We’re DIGITAL-TRANSFORMATION EXPERTS: We understand the shift to digital and our best practices in digital marketing, self-service, chat and social help serve your customers better.

SYKES Intelligent Customer Experience

Customer Lifetime Value

Marketing Solutions

Sales Expertise

Customer Care

Fueled by data science, technology, and people