From the beginning, we’ve been focused on the end result.
In an age of faster technology and expanding communication channels, customers are becoming more and more digitally connected, yet paradoxically distanced from the brands they choose to support.
SYKES has thrived for four decades doing one thing exceptionally well: helping people feel like they truly matter.
We provide technology and operational capabilities that enable companies to deploy and manage digital marketing and customer service programs that significantly improve their business.
Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena to Global 2000 companies, primarily in the communications, financial services, technology, healthcare and transportation & leisure industries.
Our differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
Science of Service.
We are a company of many perspectives unified by one goal: To help people, one caring interaction at a time. We believe everyone and every interaction matters. With an “others first” mentality, we serve with thought and heart, owning every moment, working to quickly, simply, and effectively make things better. We listen with our brain and speak from our heart, creating a spirit of trust with our clients and their customers.