From the beginning, we’ve been focused on the end result.

In an age of faster technology and expanding communication channels, customers are becoming more and more digitally connected, yet even more distanced from the brands they choose to support. SYKES supports the full customer lifecycle with its offerings, and strives to help people one caring interaction at a time, truly creating trust between brands and their customer base.

This year marks SYKES’ 40th anniversary. The company have accomplished a lot together during its first 40 years, and it will continue to innovate, solve challenges, drive customer value and remain true to its core passion for helping others

SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

Science of Service. 

We are a company of many perspectives unified by one goal: To help people, one caring interaction at a time. We believe everyone and every interaction matters. With an “others first” mentality, we serve with thought and heart, owning every moment, working to quickly, simply, and effectively make things better. We listen with our brain and speak from our heart, creating a spirit of trust with our clients and their customers.

Learn More

This year marks our 40th anniversary. Four decades of helping people, one caring interaction at a time.

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Message from SYKES Founder

SYKES Standards of Conduct

Operating within clear guidelines for ethical and respectful conduct is important to SYKES, our clients and our employees. It allows us the opportunity to advise our clients as a trusted partner and sets our foundation as an employer of choice. SYKES employees receive continuous education and information about SYKES Standards of Conduct, and conversation about the standards is encouraged to help employees navigate through everyday business situations. SYKES employees are informed of their right and responsibility to report questionable or fraudulent activity through our report line: http://www.sykes.com/reportline/ or by calling the appropriate regional anti-fraud hotline. In addition to our Standards of Conduct, we also comply with the UK Modern Slavery Act.  Through the use of our Section 54 disclosure statement, we describe the steps the Company has taken to ensure that slavery and human trafficking are not taking place in our supply chains or in any part of our business

Our Purpose

We help people, one caring interaction at a time.

Our Mission

Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands.

Our Vision

SYKES will be the Global Standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients.

SYKES Standards of Conduct

Our History

A Company of People Serving People

In 1977, John H. Sykes founded Sykes Enterprises, Incorporated. While engineering services were the firm’s initial offering, at the core of the company was a passion for providing clients with the best service possible while giving back to the community. Today, this drive to serve others remains part of our DNA, and we believe it is integral to our company’s success.

TAKING OUR SERVICE VIRTUE GLOBAL

Setting out on a new course, in 1992, SYKES acquired a small company in Sterling, Colorado. With the acquisition of Jones Technologies, Inc., we entered into the arena of inbound customer support. Having built a solid foundation with existing clients, we soon became very successful in outsourced customer care.

In 1996, SYKES went public and began trading on NASDAQ. This allowed us to grow globally. While we already had an international presence with the opening of our Amsterdam site in 1994, several other acquisitions expanded our European footprint from 1996-1997. These acquisitions included Datasvar Support AB of Sweden; Telcare of Germany, McQueen International Limited and more. We also entered a joint venture with HealthPlan Services Corporate – forming a new venture called SYKES Assistance Services – which took the company to Canada. Within the next few years, acquisitions and the opening of new customer support centers would cement our presence in Latin America. 

In 2010, SYKES acquired ICT Group, Inc and in 2012, we completed another significant acquisition — Alpine Access, Inc. The Alpine Access acquisition created differentiation for our organization in the categories of quality, speed to market, scalability and flexibility, by the integration of home-based agents.

In 2015, we acquired Qelp, a company whose self-service platform delivery model helps our clients create more of an effortless customer experience by serving customers in their channel of choice. Less than a year later, we acquired Clearlink, moving us deeper into digital marketing and in-bound demand generation. The additions of Qelp and Clearlink provide our clients with a unique and differentiated end-to-end global customer interaction management solution.

DEFINING OUR SUCCESS

Headquartered in Tampa, Florida, SYKES excels in delivering comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. Our customer service agents serve thousands of customers every day – via multiple channels – and have been recognized for their service excellence. We’re proud to have received awards such as:

  • SSPA STAR Hall of Fame, Software Support Professionals Association
  • Service Leader Award, CRM Magazine
  • Top 100 Most Trustworthy Companies in America, Audit Integrity

We’ve also been recognized for our innovation with such awards as the Recognized Innovator Award (Technology Services Industry Association – formerly SSPA) and 2011 Product of the Year (Customer Interaction Solution Magazine) for its Online Support Communities solution.

Since 1977, We have held fast to our steadfast client commitments and our passion for providing excellent service. And, while our industry recognitions and steady growth have provided solid benchmarks, our true measure of success lies in holding firm to our core principles of providing exceptional customer service and outstanding client value.