Kelly Morgan is chief customer officer and general manager of SYKES Assistance Services at Sykes Enterprises, Incorporated. When Kelly joined SYKES in 2017, he focused on innovating the customer experience (CX) for our strategic partners while driving a customer obsession across the enterprise. Kelly leads a new era within SYKES, transforming traditional approaches to outsourcing to one that designs outcomes by helping solve our partners’ toughest strategic problems in areas like digital transformation, automation, cobots (humans and machines working together), and customer success.
Kelly is passionate about delivering an intelligent customer experience, one that is informed, personalized and proactive. He has more than 20 years’ experience as a strategic thought leader in CX, including nine years at Frontier Communications, where he served as the senior vice president and general manager of customer success. There, he developed and led an intrapreneurial business called Frontier Secure, which provided modern, epic outsourcing, bundled with innovative services in security, cloud, the Internet of Things, and mobile. He has also held several key management positions at IBM Corporation, VERITAS Software Corporation, and Symantec Corporation.
Kelly, who lives in Tampa, Florida, has a Bachelor of Science in Business Administration and Management from the University of Florida.