Kelly Morgan is SYKES’ Chief Customer Officer and General Manager, focused on innovating the customer experience for our strategic partners while driving a customer obsession across the enterprise. Kelly leads a new era within SYKES, transforming traditional approaches to outsourcing to one that designs outcomes by helping solve our partners’ toughest strategic problems in areas like digital transformation, automation, co-bots (humans and machines working together) and customer success.
Kelly is passionate about delivering an intelligent customer experience, one that is informed, personalized and proactive. He has more than 20 years’ experience as a strategic thought leader in CX.
Kelly holds a Bachelor of Science degree in business administration and management from the University of Florida. He has held several key management positions at IBM Corporation, VERITAS Software Corporation, Symantec Corporation and, most recently, Frontier Communications, where he developed and led an intrapreneurial business called Frontier Secure, which provided modern, epic outsourcing, bundled with innovative services in security, cloud, IoT and mobile.