In the midst of economic uncertainty, John Sykes boldly launched his own engineering firm in Charlotte, North Carolina. The company, SEI, first started by targeting energy companies and working on power plants.
John Sykes had just finished building SEI’s first headquarters building. At the same time, IBM announced their plans to build a large manufacturing plant in Charlotte, but they did not have a place to house their engineers. SEI lent some of their space to them, and in doing so started their relationship with IBM.
SEI began providing illustrations for IBM user manuals, when John Sykes noticed a 1- 800 number on one. Customers weren’t great at comprehending the user manuals and needed a phone number to call. This catapulted a new idea and new business model for SEI, Consumer Technical Support – Call Centers. This became the main focus of SEI.
After 15 years of business in Charlotte, John decided to move the company to Tampa, Florida. Rapid growth in the following years lead to a series of acquisitions and a global presence.
In 1996, John Sykes took the company Public. While SYKES was growing rapidly, the underlying company goal was not expansion, but dependability. John Sykes wanted SYKES to be a company that could follow through, on time and on budget – a company that treated it’s employees like family and made a difference in it’s community.
Chuck Sykes is appointed as President and CEO of SYKES leading the company around the same core purpose of helping people, one caring interaction at a time.
In 2010, SYKES acquired ICT group, a highly regarded company with over two decades in the customer contact management industry that built a solid business platform around its portfolio of services across various verticals targeted toward global brands.
In 2012, SYKES acquired Alpine Access creating differentiation for our organization in the categories of quality, speed to market, scalability and flexibility, by the integration of home-based agents.
In 2015 SYKES, acquires Qelp, a company whose self-service platform delivery model helps our clients create more of an effortless customer experience by serving customers in their channel of choice.
In 2016, SYKES acquires Clearlink. This acquisition combined Clearlink’s digital marketing, demand generation, and sales conversion model with SYKES’ post-sales customer care and support capabilities to provide the market with a unique and differentiated global customer interaction management platform that more effectively engages digital consumers at every touch point in the customer lifecycle.
This year marks our 40th anniversary. Four decades of helping people, one caring interaction at a time. We have accomplished a lot together during our first 40 years and we will continue to innovate, solve challenges, drive customer value, and remain true to our core passion for helping others.