The Customer Journey is talked about fairly frequently in today’s business world and we find our time being consumed by the data surrounding it and the impacts that it has on customers and businesses. There is no argument that the Customer Journey is important but what about the Service Journey? What is the Service Journey and where does it come into play? Take a look at our slide share that dives into the identification and importance of the Service Journey and the impact it has on customers.
+ The difference between the Service Journey & Customer Journey
+ Learn the 4 key components of the Service Journey
+ Understand the value it has on your brand
+ Discover complexities that can arise during a service journey