With over 35 years of perfecting service delivery, SYKES helps transform first time consumers into lifelong customers by offering a broad range of industry support solutions designed to improve CX

We have spent decades serving and learning the unique context and requirements that drive the industries we support. Because we understand what makes your industry tick, you can count on us to deliver consistently excellent, personalized service. From providing booking assistance for a trip of a lifetime to answering questions on the proper use of a medical device – industry leaders trust SYKES to handle each customer interaction with expertise.

SYKES is ready and able to help our retail clients efficiently manage their seasonal service requirements with flexible, highly-scalable support solutions designed to enable a quick, effective response to even intraday fluctuations in call volume. Our top-notch, home-based service teams are dedicated to assisting our retail clients to create meaningful, personalized interactions that foster strong, high-value relationships with their customers.

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Whether it’s mobility, broadband or business communications, providers depend on SYKES to expertly handle everything from complex technical escalations to brand advocacy over online channels. Their trust is well-placed. Learn about our smart support solutions for the communications and media industry.
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Business Process Expertise

Experienced problem solvers – we deliver services from simple to complex. Our experts manage all requirements from customer inquiry to technical support and provisioning. So, if a router should go down at your customer’s site, we’ll provide the dedicated engineers and service team needed to get them back up and running in no time.
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Industry Issues

A problem-free customer is a happy one. That’s why today’s communications leaders are looking for innovative ways to ensure connectivity while reducing costs and growing consumer loyalty. Learn how we provide cost-effective customer service programs designed to help you create a better – more reliable – customer experience.
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Case Study

SYKES Retail Ramps: Fast, Flexible and Smart

Retail Brochure

Ready, Set, Retail: Customer Engagement that Keeps Them Coming

Businessman looking at his phone and waiting for subway
Communications IndustryIndustry Expertise
February 9, 2016

Outsourced Enterprise Broadband Provisioning Improves Time-to-market, Margins and Order-to-Cash

Author: Jesper Sjogren, Director, Strategy and Marketing Cloud computing infrastructures, mobility and software defined networks…
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If you would like to obtain more information please call +1 800-867-9537 or complete this form and one of our representatives will be in touch shortly.

Discover how SYKES customer engagement solutions can help your business grow!

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