In a rapidly changing industry, we deliver peace of mind assistance with a human touch. We help our healthcare industry clients reduce costs while advancing patient care.

From patient registration to answering inquiries on the proper use of a medical device, healthcare leaders depend on SYKES to provide patient and member service, expert technical support and brand promotion. With our smart, capable service specialists handling everything from phone-based customer support to online chat – we view every member interaction as an opportunity to show how much you care.
With the implementation of the healthcare reform mandate, it has become increasingly important for physicians, hospital systems, outpatient centers and other healthcare providers to deliver improved patient care while reducing wait times and costs. With 24/7 assistance solutions ranging from plan insurance selection, remote patient monitoring, medical device assistance and scheduling – we help our healthcare industry clients reduce costs while advancing patient care.

HEALTHCARE

Hospitals and Health Systems

While new models of healthcare delivery pledge to enhance patient care while reducing costs, process centralization remains key to operational efficiency. SYKES can help hospitals centralize practice management to improve patient access to doctors and resources. By rectifying labor shortages, improving resource utilization and effectively managing the revenue cycle, we enable health systems to become more efficient and cost effective. With patients having more provider options that ever before, we offer our health system clients a competitive advantage by clearly focusing on patient experience and satisfaction. Through careful physician referral, patient registration and emerging health delivery models such as care coordination and tele-triage, SYKES assists our healthcare clients with providing the right care in the right setting.
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HEALTHCARE

Medical Device Support

Extended health insurance coverage and an aging population have put the burden on medical device providers to do more with less. With regulatory and cost concerns, medical device suppliers need a reliable partner to help manage customer support operations to their advantage. With decades of experience in providing expert technical support, we offer a wide range of services to manufacturers of ethical, over the counter, medical device and other FDA-regulated medical products. The experienced care professionals and certified diabetes educators we have on staff enable us to take thousands of calls every day for the world’s largest blood glucose monitoring manufacturers. Whether it’s urgent product recalls or fielding frequently asked questions – SYKES improves customer retention by cementing a higher degree of patient confidence in your brands.
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HEALTHCARE

Telehealth Services

Extended health insurance coverage and an aging population have put the burden on medical device providers to do more with less. With regulatory and cost concerns, medical device suppliers need a reliable partner to help manage customer support operations to their advantage. With decades of experience in providing expert technical support, we offer a wide range of services to manufacturers of ethical, over the counter, medical device and other FDA-regulated medical products. The experienced care professionals and certified diabetes educators we have on staff enable us to take thousands of calls every day for the world’s largest blood glucose monitoring manufacturers. Whether it’s urgent product recalls or fielding frequently asked questions – SYKES improves customer retention by cementing a higher degree of patient confidence in your brands.
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HEALTHCARE

Health Insurance

When it comes to selecting an insurance plan, today’s informed consumers have more options – in both price and quality – than ever before. With market exchanges raising the stakes, customer satisfaction and administrative efficiency are critical to health insurers who are challenged to create more satisfying member experiences at lower cost. SYKES provides leading health plans with scalable, flexible, high-quality member support services that reduce administrative costs. Our friendly service professionals also help increase member retention by providing plan selection assistance over flexible support channels.
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Case Study

When Health Matters, We Deliver Customer Care You Can Count On

Case Study

How to Provide Empathy in Healthcare Customer Support

Case Study

Medical Device Segment Adjusts to Outcomes-Based Care Through Patient Engagement

If you would like to obtain more information please call +1 800-867-9537 or complete this form and one of our representatives will be in touch shortly.

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