SYKES transforms digital and social landscapes providing a competitive advantage through social care

SM|Edge is a strategic SYKES solution providing comprehensive, cost-effective global social media customer care. SM|Edge transforms the digital and social landscape into a full customer service experience, across borders, languages and unique customer needs.

  • Specialized social media customer service agents and seasoned analysts
  • Clearly defined operational process, integrated with licensed social media management tools & technologies
  • Consistent customer support in social media across countries, languages and hours of operation
  • Scalable yet cost-effective, including team size, global coverage, and multilingual capabilities
  • Ongoing optimization as social capabilities and best practices continue to evolve
  • Actionable analytics pinpointing trends, opportunities and performance metrics
  • Cohesive collaboration with client marketing agencies to ensure posts are being addressed by the correct teams
SOCIAL MEDIA CARE

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SOCIAL MEDIA CARE

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If you have a question or would like more information about our comprehensive customer engagement services, we can help. For immediate assistance, call us at +1 800-867-9537.

Discover how SYKES customer engagement solutions can help your business grow!

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