In the Europe, Middle East and Africa (EMEA) region, SYKES provides complete customer support coverage from over 19 centres and our growing home-based agent programme. Covering sales, service and technical support needs, our multilingual experience satisfies all needs from small to large, delivering 32 languages from in-country and nearshore locations.
EMEA services go beyond conventional contact centre and include
Shared Resource Group
Where resources are shared to optimise performance and cost for small programs with multiple language complexities
Handling physical outbound and return product orders within SYKES’ own UK-based facility
Managing client funds across many currencies, payment and refund methods, and providing VAT management in the EU