In the Europe, Middle East and Africa (EMEA) region, SYKES provides complete customer support coverage from over 9 centres and our growing home-based agent programme. Covering sales, service and technical support needs, our multilingual experience satisfies all needs from small to large, delivering 32 languages from in-country and nearshore locations.
EMEA services go beyond conventional contact centre and include
Shared Resource Group
Where small programs with multiple language resource complexities are shared to optimise performance and cost
Handling physical outbound and return product orders within SYKES’ own UK-based facility
Managing client funds across many currencies, payment and refund methods, and provide VAT management in the European Union