SYKES in the Community

We are proud to participate in and support numerous community initiatives around the world. From promoting local exercise programs to enabling the delivery of clinical health services around the world, we understand the importance of giving back.

Below is a sampling of a few of the community and public service programs in which we participate:

American Heart Association

SYKES has partnered with the American Heart Association to fight America’s No. 1 and No. 3 killers — heart disease and stroke. By committing to live healthier lives and raising funds to support the American Heart Association, we are walking our way to a healthier tomorrow.

To learn more, visit www.heart.org.

ComprometeRSE

ComprometeRSE is SYKES Latin America’s corporate social responsibility strategy. This strategy was inspired by the United Nations Global Compact and the ISO 26000. It is currently supported by more than 2000 volunteers in the region.

ComprometeRSE focuses on four areas: people, operations, community and social development.

Crisis Center

SYKES supports the Crisis Center and it’s mission to ensure that no one in our community has to face crisis alone. The Crisis Center provides assistance and referral in times of emotional, financial and community crisis. https://www.crisiscenter.com

Feeding America

SYKES is proud to support Feeding America – the nation’s largest charitable hunger-relief organization. A network of more than 200 member food banks, this food-rescue organization serves all 50 states, the District of Columbia and Puerto Rico.

To learn more, visit feedingamerica.org.

Domestic Violence Awareness

More women die from domestic violence each year than died in the 9/11 attacks. In the U.S., one in four women will experience domestic violence in their lifetime. For men, that statistic is one in seven. In an effort to raise awareness of the tragic and devastating affects of domestic violence, SYKES recognizes each October as U.S. Domestic Violence Awareness Month by developing and delivering manager programs and awareness information to all employees.

Junior Achievement

SYKES supports Junior Achievement and its mission to inspire and prepare young people to succeed in a global economy.

https://www.juniorachievement.org/

Metropolitan Ministries

SYKES supports Metropolitan Ministries and it’s mission to care for the homeless and those at risk of becoming homeless in our community through services that alleviate suffering, promote dignity and instill self-sufficiency. http://www.metromin.org/

Our Heroes Luncheon

The annual event held in Tampa, Our Heroes Luncheon honors our everyday heroes — the ones that help, protect, serve and rescue us each and every day.

To learn more, visit www.tampabayheroes.org.

SYKES Cares

SYKES CARES is the philanthropy program of SYKES in the Philippines. Primarily established as an education advocacy arm, SYKES CARES has launched programs geared towards increasing access to education by providing educational facilities and equipment to underprivileged communities. SYKES CARES also promotes literacy and, to date, rolls out relevant and sustainable education-based projects on an annual basis.

SYKES Employee Relief Fund

The SYKES Employee Relief Fund assists employees who are experiencing serious financial hardship and are unable to afford housing, utilities and other basic living expenses because of a natural disaster; life-threatening illness or injury; death; or other catastrophic circumstance beyond an employee’s control. The Fund has assisted SYKES employees dealing with domestic violence, illness, house fire, flooding, homelessness, the premature birth of a child and other extreme situations.

In business for over 40 years, SYKES has remained true to our roots as a dedicated organization of people serving people with excellence. This is a commitment we continue to extend to our shareholders, clients, employees and communities.

The Pursuit of Excellence

Our partners, peers, and customers continue to recognize SYKES’ commitment to Quality of Service Delivery. As testimony to this pursuit of excellence, SYKES has received a number of prestigious awards.

United States and Enterprise

  • 4th edición del Certamen de los Líderes en Servicio, SYKES’ work with a major consumer electronics company (Samsung Electronics South America (SESA)) subsidiary earned our client the 1st place Best Customer Service award for 2015
  • RBS International Business of the Year Award, Scottish Business Awards, short-listed and commendation received, 2014
  • Excellence in Customer Service Awards, Call Centre Category, SYKES’ work with a major consumer electronics company (Samsung Electronics Hungary (SEH)) helped the client earn the Silver Award, 2014
  • Excellence in Customer Service Awards, Digital Service Solution Category, SYKES’ work with a major consumer electronics company (Samsung Electronics Hungary (SEH)) helped the client earn the Bronze Award, 2014
  • Call Centre Manager of the Year 2014, Call Centre Management Association (CCMA), 1st place to Clair Moir – Senior Account Manager
  • Customer Services Manager of the Year 2014, Call Centre Management Association (CCMA), 3rd place to Paul McDonald – Global Fulfilment Manager
  • Team Leader of the Year 2014, Call Centre Management Association (CCMA), Finalist, Lindsay Bruce – Team Leader
  • Romania Contact Center Awards 6th Edition, Best Small Contact Center, SYKES’ work with Samsung Electronics Romania helped the Samsung win the Best Small Contact Center award in 2014

  • Romania Contact Center Awards 6th Edition, Best Partnership, Samsung & SYKES, 2014
  • Romania Contact Center Awards 5th Edition, Best Online Customer Service, SYKES’ work with Samsung Electronics Romania helped Samsung win the Best Online Customer Service award in 2013
  • Romania Contact Center Awards 5th Edition, Best Partnership, Samsung & SYKES 2013
  • Samsung Electronics Hungary Awards, Customer Service Excellency Contest Partnership Award, 3rd Place
  • Excellence in Customer Service Awards, Call Center Service, SYKES’ work with a major consumer electronics company (Samsung Electronics Hungary (SEH)) helped the client earn 3rd place, 2013
  • Excellence in Customer Service Awards, Digital Service Solution, SYKES’ work with a major consumer electronics company (Samsung Electronics Hungary (SEH)) helped the client earn 1st place, 2013
  • The Teleperformance CRM Grand Prix 2012, Best Customer Support, SYKES’ work with a major consumer electronics client (Samsung Electronics Greece (SEGR)) earned our client the bronze award
  • Motivational Awards Best Staff Loyalty Program for SYKES Edinburgh

China

  • Top 20 BPO Players, Chnsourcing and Devott Service Outsourcing Research Center, 2012
  • Top 50 Service Outsourcing Players, Chnsourcing and Devott Service Outsourcing Research Center, 2012
  • Top 20 BPO Players in Shanghai Expo Multilanguage Services, 2010

Latin America

  • Excellence in Service Export, Costa Rican Chamber of Exporters (CADEXCO), 2014
  • Personalidade Cliente Brazil SA, Cliente SA Magazine, 2010

EMEA

  • 4th edición del Certamen de los Líderes en Servicio, SYKES’ work with a major consumer electronics company (Samsung Electronics South America (SESA)) subsidiary earned our client the 1st place Best Customer Service award for 2015
  • RBS International Business of the Year Award, Scottish Business Awards, short-listed and commendation received, 2014
  • Excellence in Customer Service Awards, Call Centre Category, SYKES’ work with a major consumer electronics company (Samsung Electronics Hungary (SEH)) helped the client earn the Silver Award, 2014
  • Excellence in Customer Service Awards, Digital Service Solution Category, SYKES’ work with a major consumer electronics company (Samsung Electronics Hungary (SEH)) helped the client earn the Bronze Award, 2014
  • Call Centre Manager of the Year 2014, Call Centre Management Association (CCMA), 1st place to Clair Moir – Senior Account Manager
  • Customer Services Manager of the Year 2014, Call Centre Management Association (CCMA), 3rd place to Paul McDonald – Global Fulfilment Manager
  • Team Leader of the Year 2014, Call Centre Management Association (CCMA), Finalist, Lindsay Bruce – Team Leader
  • Romania Contact Center Awards 6th Edition, Best Small Contact Center, SYKES’ work with Samsung Electronics Romania helped the Samsung win the Best Small Contact Center award in 2014

  • Romania Contact Center Awards 6th Edition, Best Partnership, Samsung & SYKES, 2014
  • Romania Contact Center Awards 5th Edition, Best Online Customer Service, SYKES’ work with Samsung Electronics Romania helped Samsung win the Best Online Customer Service award in 2013
  • Romania Contact Center Awards 5th Edition, Best Partnership, Samsung & SYKES 2013
  • Samsung Electronics Hungary Awards, Customer Service Excellency Contest Partnership Award, 3rd Place
  • Excellence in Customer Service Awards, Call Center Service, SYKES’ work with a major consumer electronics company (Samsung Electronics Hungary (SEH)) helped the client earn 3rd place, 2013
  • Excellence in Customer Service Awards, Digital Service Solution, SYKES’ work with a major consumer electronics company (Samsung Electronics Hungary (SEH)) helped the client earn 1st place, 2013
  • The Teleperformance CRM Grand Prix 2012, Best Customer Support, SYKES’ work with a major consumer electronics client (Samsung Electronics Greece (SEGR)) earned our client the bronze award
  • Motivational Awards Best Staff Loyalty Program for SYKES Edinburgh