Seeking proven methods for elevating the customer experience? Industry innovators turn to SYKES for brand advocacy, customer service, technical support and value-added sales. To learn more, visit our Solutions page below:



Interested in pursuing a career with SYKES? We seek friendly, energetic people to act as brand advocates for our clients while supporting their valued customers. So, if you’re passionate about helping others, visit our Careers page below:



Would you like to learn more about our company? In the resource center, you’ll find a wide-variety of published content, including industry thought-leadership articles, case studies and white papers.

Industry Expertise | Whitepapers


50,000+ Employees

64+ Locations in 21 Countries

Serving in over 30 Languages


We provide an expert array of proven customer contact management solutions to market-leading companies around the world, primarily in the Financial Services, Communications and Technology industries.

Industries We Serve





Discover how SYKES customer engagement solutions can help your business grow!Learn More

Charles E. Sykes


sykes01Charles (Chuck) Sykes was appointed President and Chief Executive Officer of Sykes Enterprises, Incorporated in 2004. He joined SYKES in 1986 and has served a variety of positions including Vice President of Sales & Marketing, Vice President of Operations and Chief Operating Officer.

Chuck serves on the Board of Directors for Feeding America of Tampa Bay, Junior Achievement of West Central Florida, and the American Heart Association’s Metro Board. He also serves on boards of the Tampa Bay Partnership, the Hillsborough County Economic Development Committee, and the Greater Tampa Chamber of Commerce. In 2010 and 2011, Chuck was Chair of the Tampa Bay Chamber of Commerce and was the 2013 Chair of the Tampa Bay Partnership.

Chuck received a Bachelor of Science in Mechanical Engineering from North Carolina State University in 1985. In 2014 he was selected as a member of the North Carolina State MAE (Mechanical & Aerospace Engineering) Hall of Fame, and he was inducted to the Tampa Bay Business Hall of Fame by the Florida Council on Economic Education. In 2011 he was honored with the Boy Scouts of America, Golf Ridge Council Distinguished Citizen Award, and in 2010 & 2011 Chuck was voted as Tampa Bay’s Top Business Leader in the St. Petersburg Times Annual Leadership Survey of the Business Community.

John Chapman


chapmanbioJohn Chapman has been with SYKES for a total of 12 years. John joined the Company as the VP of Finance, managing the EMEA finance function. In 2011, as a result of the EMEA strategic review, he added the title of operations to his finance responsibilities. John is a Chartered Accountant. Before SYKES, John worked as a financial controller for seven years for Raytheon UK, an aviation and aerospace company. John is a Graduate of the University of Dundee.

James T. Holder


holder01James (Jim) T. Holder joined Sykes Enterprises, Incorporated in December 2000 as General Counsel and in January 2001 was also named Corporate Secretary. In his role as General Counsel and Corporate Secretary Mr. Holder is responsible for world-wide corporate legal matters including corporate organization, litigation, regulatory compliance, contracts, conducting the annual shareholder meetings and Board of Director representation.

From November 1993 until November 2000, Mr. Holder served in various capacities at Checkers Drive-In Restaurants, Inc., including Corporate Secretary, Chief Financial Officer, Senior Vice President and General Counsel and finally as Special Counsel. Checkers Drive-In Restaurants, Inc. is a publicly held operator and franchisor of fast food restaurants. From 1989 through 1993, Mr. Holder served as General Counsel for Health Care Products group of companies, a privately held consortium of companies involved in the sales and marketing of various health care products as well as investments in real estate and minority interests in publicly held corporations. Mr. Holder was also previously in the private practice of law with Shumaker, Loop & Kendrick in Tampa, Florida, and as an associate with PricewaterhouseCoopers (Coopers & Lybrand) in Tampa, Florida.

A native of Florida, Mr. Holder received his Bachelors of Arts in Accounting from the University of South Florida in 1980, and his Juris Doctor from the University of Georgia in 1983. Mr. Holder received his Certified Public Accounting certification in Florida in 1985. During his career, Mr. Holder has been a member of the American Bar Association, The Florida Bar Association, The Georgia Bar Association, The Hillsborough County Bar Association, and The American Association of Certified Public Accountants. Mr. Holder is licensed to practice law in the Courts of the State of Florida and Georgia, as well as the United States Tax Court. Mr. Holder has served as an adjunct professor of Business Law at the University of South Florida and has taught private CPA review courses throughout the country.

Jenna R. Nelson


Jenna NelsonJenna Nelson has been with Sykes Enterprises, Incorporated in Tampa, Florida, since August, 1993. As Executive Vice President of Human Resources, Ms. Nelson is responsible for developing an effective multinational human resources infrastructure to successfully support the company’s worldwide operations. Her global responsibilities encompass all facets of HR to include compensation and benefits, recruitment and staffing, compliance, organizational development, rewards and recognition, and HR technologies to ensure the company is able to effectively acquire, train, develop, motivate and retain its critical human resources.
Ms. Nelson has held various HR leadership positions throughout her tenure at SYKES. In 1995, Ms. Nelson was appointed to Director, Human Resources and Administration just as the company was experiencing significant growth in the United States and began operations in Europe. Following the company’s public offering and several international acquisitions, Ms. Nelson was then appointed to Vice President, Human Resources and Administration in 1998. The company continued to expand its global footprint into Central America and Asia Pacific and in July, 2001, Ms. Nelson was appointed to Senior Vice President of Human Resources. In February, 2010, the company made the largest acquisition in its history and Ms. Nelson was appointed to her current role as Executive Vice President of Human Resources.

Prior to joining SYKES, Ms. Nelson spent several years in Europe working for two major international providers of government communications software and services. In both positions she was responsible for overseeing all human resource activities for third country nationals, local nationals and Americans working overseas. She is currently on the board of directors for Feeding America Tampa Bay; the country’s largest charitable hunger-relief organization. She is also a member of the advisory board of Tampa Tank, Inc., a privately owned company specializing in providing steel fabrication to multiple industry groups in the U.S., Caribbean, Central and South America.

David L. Pearson


Pearson01David (Dave) L. Pearson joined the Company as Vice President of Engineering in 1997 directing research and product development of leading edge support systems and defining SYKES’ web-based support strategy. In 2000, Mr. Pearson was named Vice President, Technology Systems Management, managing Global Information Systems and IT Operations for EMEA and APAC regions. In this capacity, Mr. Pearson oversaw such areas as IT planning and standards, information systems, security, data centers and SYKES Network Operations Center. In 2004, Mr. Pearson was named Senior Vice President and Chief Information Officer. His latest appointment speaks to Mr. Pearson’s 23 years of experience in technical and business management, as well as his vision, leadership and execution within rapidly evolving technology-enabled markets. Prior to his career with SYKES, Mr. Pearson held engineering and management positions with such companies as Compaq Computer Corp. and Texas Instruments, Inc. Mr. Pearson holds a Bachelor’s Degree in Electrical Engineering from Purdue University.

Lawrence Zingale


zinagle01Lance Zingale joined Sykes Enterprises, Incorporated in January 2006 as Executive Vice President, Global Sales and Client Management. Mr. Zingale began his career with AT&T, for whom he worked for nearly 20 years. During his tenure with the telecommunications firm, he rose through the ranks within sales, marketing and operations, including management positions in marketing, operations and customer care. Prior to joining SYKES, he was executive vice president and chief operating officer for a call center management company headquartered in Colorado.

In his current role with SYKES, Mr. Zingale oversees the Company’s Major Markets business which includes SYKES’ 25 largest clients and EMEA operations.

A native of Westfield, N.J., Mr. Zingale received his Master of Business Administration with specialization in marketing from Lehigh University and a Bachelor of Arts degree in economics from Allegheny College. For almost ten years, Mr. Zingale served as a member of the Board of the National Industries for the Blind, a not-for-profit based in Washington, DC. This organization focused on working with the blind to create opportunities for economic and personal independence. In 2011, he was Event Chair of the 22nd Annual Tampa Signature Chef’s Event benefitting March of Dimes. Since 2010, Mr. Zingale has served as Executive Sponsor of SYKES’ U.S. Team in the American Heart Association’s HeartWalk campaign. He is also an ongoing member of American Heart Association, HeartWalk Cabinet, and serves as a member of the Board of Trustees of the Academy of the Holy Names school located in Tampa, Florida.

Please Choose

Global Privacy Policy SYKES Australian Documents

Media Contact

Our clients choose us for our industry expertise and ability to develop cost-efficient, scalable customer contact solutions; they stay because of our ability to deliver exceptional, unparalleled customer service.

Public Relations Contact Information:
Tel. 1.855.387.6770

Drew Blanchard



Drew Blanchard was appointed Executive Vice President, Financial Services, Healthcare & Retail in November of 2014. In his role, Mr. Blanchard is responsible for developing and executing the overall sales and client account management strategies for the financial services, healthcare and retail verticals. He is also focused on building and enhancing all aspects of the roles and responsibilities within each vertical and across them.

Prior to joining SYKES, Mr. Blanchard’s career spanned three decades at Accenture, formerly Andersen Consulting, working across the organization in various leadership roles. Early in his career, he focused on large scale Transformation and later became Managing Director of North American Outsourcing Services. Mr. Blanchard was a founding partner of Accenture’s Outsourcing practice, launching at $50 million in revenues in its first year of operations and developing the business to roughly $12 billion during his tenure. Mr. Blanchard subsequently became Managing Director of a new division, which focused on the global customer contact management industry, providing transformational consulting services to various Fortune 500 clients. He later headed North America Sales and Operations where he served all vertical markets, including clients within the financial services and healthcare verticals. Since 2013, Mr. Blanchard served as a partner at Avasant, a globally top ranked third-party advisory and consulting firm, working as the lead on client transformation within the healthcare industry.

Mr. Blanchard graduated from California State University, with a Bachelor of Science degree in Business Management and Systems Operations. He enjoys playing sports and is an avid reader, enjoying fictional history. He has a passion for living life to its fullest, and inspiring others to do so as well. His intended outcome is to live every day worthy of his life and to contribute to making a material difference in our clients, people and shareholders lives.